Hey Photographers!Looking to offer your clients custom printed canvas prints?

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Frequently asked questions

Picture Picasso FAQs

  1. Ordering & Product Info
  2. Vouchers
  3. Submitting your Photo(s)
  4. Shipping & Delivery
  5. Policies
  6. Security

 

Ordering & Product Info

How do I place an order?

  • Very simply start by choosing your print product and follow the step by step instructions for creating your custom print, or call 1-877-662-2682, 9am - 6pm Eastern time, Monday - Friday, and our helpful representatives will walk you through the order process. Click here to get started!

I have questions, can I talk to a real person?

  • Certainly, just call 1-877-662-2682, 9am - 5pm Eastern time,; Monday - Friday and a real person will answer.

 What methods of payment do you accept?

  • We accept American express, Visa, MasterCard, & Discover Cards for your convenience.

Can I ask a special request of the graphic designer?

  • Absolutely, just ask in the additional comments section when ordering, email us at info@picturepicasso.com or call 1-877-662-2682. Monday - Friday 9am - 5pm

 I made a mistake, how do I cancel my order?

  • Hopefully you realized this within a few hours of your order, if not you will be liable for any work we have done to your image to the point when you called, including any retouching, effects, printing and frames that were cut to order.

How do I check status of my order?

  • Simply log on to your account, or call 1-877-662-2682, 9am - 5pm eastern time, Monday - Friday

 What is a Gallery wrapped canvas?

  • Gallery wrapped canvases are intended to be hung unframed.
  • Canvas is stretched and mounted on 1 1/2" or 2" wooden stretcher bars, with corners wrapped.
  • No staples are visible. It's ready to hang on your wall!
  • Gallery wrapped canvas is specifically designed to allow mounting to the wall directly out of the box.
  • The gallery wrap is a technique that wraps the actual image around all four sides of the frame or you can choose to have a solid color for your side border.
  • You must allow for approximately 1 3/4 inches of the image to be wrapped on each side. This includes a 1/4 inch safety margin we have built in to allow for variances in the mounting technique.
  • We use a pneumatic stretcher to maintain a consistent stretch.

What is Stretched Canvas?

  • Stretched canvas are intended to be hung with a frame.
  • The canvas is wrapped around 3/4" wooden stretcher bars for a lower profile.
  • the lower profile creates a flush to the wall frame mount.
  • Example: if you want a 16 x 20 stretched canvas, we will crop your image to 16 x 20 and the sides will be white.

What framing options do you offer?

Currently we offer 2 popular frame styles & colors.

Check them out here!

What is Smooth Fine art Paper?

  • Our smooth Fine art paper is a heavy weight 15 mil./270 g/m2 with a smooth matte surface.
  • Natural white in color.
  • Great for high contrast photographs & art reproductions.

What is Textured Fine art paper?

  • Is acid free, 100% cotton rag fine art paper. rated at 13 mil./225 g/m2.
  • Egg shell surfaced with a museum quality feel.
  • Look and touch of Old World handmade paper.
  • Great for high-resolution prints & art reproductions, this paper yields brilliant colors and deep blacks.

What is Glossy & Lustre photo paper?

  • Picture Picasso uses Kodak Professional Glossy & Lustre papers, both are 9 mil. thick.
  • Glossy has a smooth high shine surface.
  • Lustre paper has a pearl-like texture, and a finish between glossy & matte. (Some say its like a satin finish)
  • Lustre is preferred by portrait and wedding photographers and is considered more of a professional-grade paper.

What is a veneer coating?

  • Veneer is for our canvas prints
  • It minimizes fading & exposure of UV light
  • Enhances color & protects the surface

What is Mounting?

  • Mounting is when we take your print and adhere it directly to foam board.
  • White, 3/16" thick & acid free to prevent image yellowing.
  • Great if you need a rigid display, you can hang it on a wall, or eventually frame it.
  • Also great for: Art work display, Party signing boards (lamination recommended), court room exhibits, etc.

What is Laminating?

  • Picture Picasso uses 3 mil lamination film on both sides of your print, adding a total of 6 mil of protection.
  • Low glare finish & waterproof.
  • Great for mounted prints, posters, photo enlargements, temporary outdoor posters, indoor signs & signing boards.

How is the "Picture Picasso" painted effect created from my photo?

  • Our digital artists actually paint your photos by hand using a special digital pen tablet creating brush strokes like the old masters themselves! Check out how we do it here!

How long will my prints last?

  • The inks we use are guaranteed for over 100 years as long as they are not in direct sun light.

How do I clean my canvas print?

  • Our canvas prints are made to be framed without glass. To clean them a simple duster will do and if needed a lightly dampened cloth (water only) can also be used.

Vouchers

  • Vouchers will have an expiration date of 4-6 months after a promotion unless specified otherwise. The value of the vouchers will then revert back to the original amount paid for the said voucher and will have no expiration date there after.
  • The full value of the voucher must be used in one visit, no credits or refunds will be given.
  • Vouchers are only redeemable on our canvas products, any orders made for any other products will not be honored and will be void.
  • We encourage all our customers to take advantage of these vouchers during the promotional time because they offer the most significant savings.
  • Vouchers can be purchased by anyone with no restrictions and shipped to anywhere in the united States. Example: A voucher offered in California can be purchased by someone in New York, and shipped to Florida. Additional shipping charges will be accessed for Alaska, Hawaii & Puerto Rico.
  • Each voucher has a $14.95 shipping charge factored in. Only one voucher per order.

 

Submitting your Photo(s)

After reading below, Check out this guide: Photo submitting guidelines

What is the best format and/or resolution you need?

  • We prefer these popular formats including JPEG, TIFF, PDF, PSD, AI and more. In general a file in JPG format of 2-6 MB will be sufficient for most applications. Most images shot with a 5 megapixel camera at high/fine resolution will produce a file appropriate for high resolution printing. Current 3 - 12 megapixel camera's (like many digital SLR's) can capture the correct resolution you'll need. Phone camera pictures are not recommended, they will only work 20% of the time. If your not sure, don't worry,We can work wonders. Upload your image here for free. Our staff will call you first if there is a problem!

Can you print from older non-digital photographs?

  • Absolutely! We can Scan your photo here with our high resolution scanner and upscale your photo without loosing any quality. When ordering select "Hard Copy/Original" and you will receive instructions on your invoice on how to get your images to us. We will provided an address for you to mail your photo to us. Also, don't worry, you will get your original photo back safe and unharmed along with your custom print.

What if my photo is damaged or not of the highest quality?

  • Every photo sent to us is reviewed by a graphic designer, If we don't think it will look good, we simply will not print it. we will inspect your photo and make recommendations based on the condition of your image, we will always call first if we have a problem. before you order, you can upload your digital image for a free review.

Can you use a professional photographers photo?

  • As long as you have permission too, we can print any photo you provide us.

Can I preview the digital editing before it is printed?

  • Proofing is only available with the "Picture Picasso" painted option
  • We do not offer any other proofing options, but you can check our Customer Gallery for reference.

Will Picture Picasso Edit my photo?

  • Only if you request us too. Picture Picasso has some FREE helpful editing options we will perform if you ask.

Image Preparation

  • We offer some free basic image adjustments that are very common with the files we receive.
  • If you need some or all of these adjustments, you must specify in the additional comments section.
  • We will not automatically enhance your photo unless you ask us.

Free basic retouching includes:

  • Color tone correction, Image sharpening, Red-eye removal
  • Crop & center photo, & Date stamp removal

Also for a small fee, we can do:

Advanced editing:

  • Scar & mole removal, Add text to a photo.
  • light scratches. Erase small background objects.

In addition, prior to us printing your photo(s) we may have to crop your image to the proportions of the size of your finished print. When it comes to gallery wrapped canvas and you choose to have your image wrap around the sides of the gallery bars, make sure you have extra background to wrap around the sides, you would not want to have your subjects head wrap around the side. But don't worry an easy solution is to have a solid color side border and keep your subjects centered on the face of the canvas print.

Note: Aspect ratio is the relationship of an image's width to height, or its proportions. Digital cameras produce files with an aspect ratio of 3:2. But many common photo print sizes have a different aspect ratio 5:4. For example, a 4 by 6 print has an aspect ratio of 3:2; an 8 by 10 has an aspect ratio of 5:4.

If your not sure, let us check it out, our pre-press templates will show exactly where your subjects will align to your selected size, we will always call first, we want to get it right for you.

Will my print look like the image on my computer screen?

Every computer screen displays images differently. Unless you have a calibrated monitor, it may not display accurate colors. We always visually check that images look their best, and use our Color Management System (CMS) on every image at no charge to ensure a great print.

 

Shipping & Delivery

How quickly will I receive my order?

  • most orders ship 2-3 days after an order is placed, your print should arrive within 2-8 days thereafter depending on your location. Northeast 1-3 days | Midwest 3-6 days | West Coast 5-10 days
  • Picture Picasso uses FedEx shipping services.
  • We offer a flat rate shipping fee of $14.95 regardless of the size for all our gallery wrapped, framed, stretched canvas, & mounted prints.
  • All rolled products receive a flat rate of $14.95 and ship in a tube or cardboard box.
  • We also offer our Fast track shipping service for $39.95 which will guarantee your print in 2-5 days.
  • Make sure you choose the correct shipping option when ordering, otherwise delays May occur.
  • Holiday Shipping Schedule (Christmas)
All orders must be placed by December 17th in order to be recieved by Christmas. When placing your orders during the holiday season; fill out your orders correctly and make sure your images resolution is acceptable for printing. if you are not sure you can always email us the image for review.

Can I pick up my order instead of having it shipped?

  • If you live near by, that would be great, we love meeting our customers. Deal voucher customers will not receive any credit for not shipping. all additional options will need to be paid for.

What if my order arrives damaged?

  • No problem, but we encourage everyone to inspect the contents of their packages before signing, if there is damage, you must notify us within 24 hours of receiving shipment.
  • We will send you out a replacement print and handle the claim with FedEx with no charges to you.


Policies

What is your return policy?

  • We offer a 100% quality & workmanship satisfaction guarantee, based on materials used and craftsmanship.
  • Return your canvas for a credit or full refund within 60 days of order date.
  • No refunds on approved proofs, unless it is a quality & workmanship issue.
  • Call 1-877-662-2682 or email Sales@picturepicasso.com

Your Privacy

  • We respect every single visitor's right to privacy. None of the information submitted to us by our visitors are never shared with other organizations for commercial purposes or any purposes whatsoever.
  • We collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website. For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address. The information collected is used to improve our content and provide a better experience for every customer.
  • This site collects cookies. In order to use this website, visitors and/or members are not required to complete our registration form. During registration a user must give certain contact information, but we never sell or give away this information. It is only gathered to contact the user about services on our site for which s/he has expressed interest and for new products and services which s/he may be interested. It is optional for the user to provide demographic information, and unique identifiers (user-name, password, etc.). Giving additional information helps provide a more personalized experience on our site, but is not required. Registration is not required to enter our site. We have an order form. We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used only for shipping and billing purposes and to fill customer orders.
  • NOTIFICATION OF CHANGES
    If we decide to change our privacy policy, we will post those changes to: www.PicturePicasso.com

 

Security Polices

  • Your personal information is protected with advanced security technology.
  • Advanced REAL 128-bit SSL encryption by Authorize.net is used for all transactions made on this website. This advanced authentication technology is a has proven itself by becoming an industry standard amongst many high profile E-Commerce stores in existence today. This one of a kind technology assures online visitors' credit card account numbers and other confidential information cannot be viewed, intercepted or altered.
  • You will recognize when you have reached a secure area during the checkout process once the web address information in the header of your web browser changes from "HTTP" (as in http://www.picturepicasso.com) to "HTTPS"